THE IRS EXPECTS TO COURTEOUSLY HANG UP ON NINE MILLION TAXPAYER PHONE CALLS NEXT YEAR
By David G. Hicks of Pollak, Hicks & Alhejaj, P.C.
According to the Washington Post, in an article carried by the Omaha World Herald’s Money Section on November 6th, this shocking prediction is made by none other than IRS Commissioner John Koskinen. At a recent conference of CPAs and other tax professionals in Washington D.C., Commissioner Koskinen said “with the budget (cuts) the Senate and House are proposing , service will get worse, if you can imagine that.” It was also noted that individual audits were at an eleven year low, despite a 3 percent growth in the number of individual income tax returns.
Last filing season, only 40% of telephone calls were answered. Taxpayers seeking help or information in person fared no better, “waiting in long lines at customer service centers.”. Last year 8.8 million customers calling for help experienced “courtesy disconnects.” That’s when the computer for an overloaded telephone system automatically hangs up after so many rings because no one is available to answer. And of course, a computerized telephone mechanism doesn’t even have the basis human courtesy to explain why you are being disconnected.
Commissioner Koskinen is asking Congress for additional funding. But, as he says, he is “not optimistic.” Good luck everyone, you will start receiving your W-2s in the next 60 days or so.